{"id":1570,"date":"2026-01-09T15:37:27","date_gmt":"2026-01-09T13:37:27","guid":{"rendered":"https:\/\/selvagestudio.com\/?page_id=1570"},"modified":"2026-01-09T21:02:39","modified_gmt":"2026-01-09T19:02:39","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/selvagestudio.com\/en\/faq-2\/","title":{"rendered":"Support Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row el_class=&#8221;ccont&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><style>.vcex-toggle-group.vcex_6a21d6c6a3ee3 .vcex-toggle__heading{font-size:20px;font-weight:300;}<\/style><div class=\"vcex-toggle-group vcex-toggle-group--w-borders vcex-module wpex-mx-auto vcex_6a21d6c6a3ee3\" data-vcex-accordion=\"1\"><div class=\"vcex-toggle vcex-module vcex-toggle--active\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#contact\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"true\" aria-controls=\"contact\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\">Contact<\/div><\/a><\/div><div id=\"contact\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><div class=\"contact_tab\">\n<p>Our customer support is available Monday through Sunday \u2014 from 10:00 AM to 6:00 PM<\/p>\n<p><span class=\"contact_pre\"><strong>Phone:<\/strong> <a href=\"tel:+380955205398\">+380955205398<\/a> <\/span><\/p>\n<p><span class=\"contact_pre\"><strong>Email:<\/strong> <a href=\"mailto:office@selvagestudio.com\">office@selvagestudio.com<\/a> <\/span> <\/p>\n<\/div>\n<div class=\"contact_tab\">\n<div class=\"contact_tab_title\"><strong>Kyiv:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: 3 Mechnikova Street <\/span><\/li>\n<li><span class=\"contact_pre\">By appointment only<\/span><\/li>\n<li><span class=\"contact_pre\">Phone: <a href=\"tel:+380955205398\">+380955205398<\/a> <\/span><\/li>\n<\/ul>\n<div class=\"contact_tab_title\"><strong>Kyiv &#8220;TSUM&#8221;:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: 38 Khreshchatyk Street<\/span><\/li>\n<li><span class=\"contact_pre\">Hours: <\/span>Monday to Sunday, 10:00 AM to 10:00 PM<\/li>\n<li><span class=\"contact_pre\">Phone: <a href=\"tel:+380955205398\">+380955205398<\/a> <\/span><\/li>\n<\/ul>\n<\/div>\n<div class=\"contact_tab\">\n<div><\/div>\n<div class=\"contact_tab_title\"><strong>Chernivtsi:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: 94 Nezalezhnosti Avenue<\/span><\/li>\n<li><span class=\"contact_pre\">Hours: <\/span>Monday through Sunday 10:00 AM to 7:30 PM<\/li>\n<\/ul>\n<\/div>\n<div class=\"contact_tab\">\n<div><\/div>\n<div class=\"contact_tab_title\"><strong>Uzhhorod:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: 44 Kavkazska Street<\/span><\/li>\n<li><span class=\"contact_pre\">Hours: Monday through Sunday 10:00 AM \u2013 6:00 PM<\/span><\/li>\n<\/ul>\n<\/div>\n<div><\/div>\n<div class=\"contact_tab_title\"><strong>MARBELLA, Spain:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: C. de Ram\u00f3n G\u00f3mez de la Serna, 23<\/span><\/li>\n<li><span class=\"contact_pre\">Open: Monday through Friday from 10:00 AM to 6:00 PM<\/span><\/li>\n<\/ul>\n<div><\/div>\n<div class=\"contact_tab_title\"><strong>Riga, Latvia:<\/strong><\/div>\n<ul class=\"contact_tab_info\">\n<li><span class=\"contact_pre\">Address: Valnu 3, LV1050<\/span><\/li>\n<li><span class=\"contact_pre\">Hours: Monday to Friday, 11:00 AM \u2013 6:00 PM<\/span><\/li>\n<\/ul>\n<\/div><\/div> <div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#delivery\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"delivery\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\">Delivery<\/div><\/a><\/div><div id=\"delivery\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p><strong>Nova Poshta &#8211; Branch<\/strong><\/p>\n<p>Delivery to a convenient Nova Poshta branch. You will receive an SMS with the tracking number when your order is ready for pickup. <\/p>\n<p>Cost: according to Nova Poshta rates<\/p>\n<p>Delivery time: 2\u20134 business days<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nova Poshta &#8211; Parcel Locker<\/strong><\/p>\n<p>Contactless order pickup at a parcel locker. Choose a convenient address and receive an SMS code to open the compartment. <\/p>\n<p>Cost: according to Nova Poshta rates<\/p>\n<p>Delivery time: 2\u20134 business days<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nova Poshta &#8211; Courier<\/strong><\/p>\n<p>A courier will deliver your order to the specified address. Please confirm delivery details during checkout. <\/p>\n<p>Cost: according to Nova Poshta rates<\/p>\n<p>Delivery time: 2\u20134 business days<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Pickup from Boutiques<\/strong><\/p>\n<p>You can pick up your order in person at one of our boutiques. Addresses and operating hours are available in the &#8220;Contacts&#8221; section. With prepayment, items are reserved for 2 days from the availability notification.  <\/p>\n<p>Cost: free<\/p>\n<p>Delivery time: on the day readiness is confirmed<\/p>\n<p>&nbsp;<\/p>\n<p><strong>International Delivery<\/strong><\/p>\n<p>We provide international delivery to most countries worldwide. Delivery time and cost depend on the selected country and shipping method. <\/p>\n<p>Cost: according to rates<\/p>\n<p>Delivery time: 12\u201314 business days<\/p>\n<\/div><\/div> <div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#card-payment-liqpay\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"card-payment-liqpay\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\">Card payment (liqpay)<\/div><\/a><\/div><div id=\"card-payment-liqpay\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>You can pay online during order checkout.<\/p>\n<p>We accept all major bank cards (Visa, MasterCard).<\/p>\n<p>To protect your information, we use a service that allows payment with cards from any bank.<\/p>\n<\/div><\/div> <div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#cash-on-delivery\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"cash-on-delivery\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\">Cash on delivery<\/div><\/a><\/div><div id=\"cash-on-delivery\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>You can pay for your order with cash upon delivery. A cash on delivery fee is added to the order total: +2% +20 UAH. <\/p>\n<p>This payment method requires a minimum prepayment of 300 UAH, which is credited toward the total item cost.<\/p>\n<\/div><\/div> <div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#returns-and-exchanges\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"returns-and-exchanges\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\">Returns and exchanges<\/div><\/a><\/div><div id=\"returns-and-exchanges\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p><strong>Return and Exchange Terms<br \/>\n<\/strong><br \/>\nYou can exchange and return items in proper condition within 14 calendar days from the moment you receive your order.<\/p>\n<p>Item exchange and return is possible if the item has not been used, its appearance, consumer properties, seals, factory labels, and original packaging are preserved, and if there is a document confirming the purchase.<\/p>\n<p><strong>Return and Exchange Procedure<\/strong><\/p>\n<ul>\n<li>You can bring the item to our store yourself at the addresses listed in the Contacts section.<\/li>\n<li>Within Ukraine, exchanges are possible through Nova Poshta carrier services according to company rates.<\/li>\n<li>Outside Ukraine, exchanges are handled through state or private carriers at the customer&#8217;s expense.<\/li>\n<li>You can exchange or return items within 14 days from the moment you receive the item.<\/li>\n<\/ul>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;ccont&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1570","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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